Remote Support which is often a solution for companies whose internal teams are being bogged down with the day-to-day help calls.
This package is perfect for those who travel or are spread over multiple locations. Remote Support is unlimited from your home, office, or on the road. To request rates click here.
8AM to 6PM (EST), Monday thru Friday with up to a 4 hour remote live helpdesk telephone response
time for remote support, excluding holidays
24 hours a day with up to a 24 hour response time
8AM to 6PM (EST), Monday thru Friday-- noncritical support issues only
Control end user machines as well as server for problem diagnosis and resolution
Address questions regarding workstations, servers, network environment, e-mail,
Microsoft® Operating Systems and Microsoft® Office Suite
Additional reduced charge, available from 8am to 6pm (EST), Monday thru Friday,
excluding holidays, for all non-project related IT issues
Proactively identifies and corrects any server related issues using our real-time monitoring system
Email maintenance for your existing messaging system
Troubleshooting IT related issues
All service not covered under normal support options
*A unit is a computer or server-minimum requirement of five (5) units.